Communication and Workplace Behaviour (CSTP 1101)

Learners will study human behaviour in organizations and develop the skills needed to deal with people at work. Topics include: individual behaviour, values, interpersonal relationships and communications, groups and team dynamics, organizational culture, leadership, and change. Additionally, learners will study these aspects of human behavior within the context of diverse formal organizations.

Students will examine the communication skills required in the workplace. The focus will be on the communication process, and practice of effective interpersonal communication techniques and conflict resolution, and basic workplace writing.