Customer Service Essentials (ELRT 1200)

Students learn the basic concepts and current trends in the customer service industry. Special areas of emphasis include problem-solving, development of a customer service strategy, creating customer service systems, coping with challenging customers, customer retention, and measuring satisfaction.
Course code: ELRT 1200
Credits: 1.0
Length: 25.0 hours
Course outline: view http://www.mtexeter.com/vccphp/courseoutline?subject=ELRT&number=1200
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