In this course, students will learn about the fundamental concepts of the ITIL, formerly Information Technology Infrastructure Library. Students will gain an understanding of key IT service management concepts, including a basic framework, dimensions, and guiding principles of ITIL. This course will help prepare students for the ITIL? Foundation Certification.
Course code: ITOP 2307
Credits: 3.0
Tuition: $0*
Length: 18.0 hours
Course outline:
view
http://www.mtexeter.com/vccphp/courseoutline?subject=ITOP&number=2307
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Additional Information
- ITIL and its value
- Introduction to IT, ITSM
- Business and ITIL
- Best Practices
- ITIL roles
- Service design
- Business case and relationships
- Suppliers
- Knowledge management
- Incident/problem management
How do I apply for this course?
This course is offered as part of a VCC program only.
* Fees are approximate and subject to change. Students are required to pay any applicable fee increases. Fees listed are for domestic students. For international programs, visit VCC International.
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.
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