- Who is eligible?
- Who is NOT eligible?
- Who is exempt?
- How do I load my U-Pass?
- How long will it take to load my U-Pass?
- How much does a Compass Card card cost?
- I lost my Compass Card. What should I do?
- Do I need to tap in and tap out?
- Is my U-Pass transferable?
- Does my Compass Card expire?
- How do I care for my Compass Card?
- Who determines my eligibility?
- How do I purchase Stored Value?
- When can I sign up for reminders to load my monthly U-Pass onto my Compass Cards?
- Why do I have to request my U-Pass every month?
- I'm a new student and I don't have a Compass Card yet. Where can I get my Compass Card?
- Will I get reimbursed for any out-of-pocket expenses incurred from using my Compass Card for U-Pass (e.g. forgot to link my card and needed to pay my fare)?
- As a U-Pass student, what fare media do I need to provide when travelling with an attendant?
- How does my Compass Card and U-Pass work on HandyDART?
- Do I need to enable cookies in my browser to access the U-Pass website?
- Do I tap on West Coast Express?
Who is eligible?
Eligible students are SUVCC members, those who pay Student Union fees, and fit within the following categories:
- Students in programs and courses for which a T2202A (tax form) is issued (subject to a minimum number of course credits/tuition)
- Students in Adult Basic Education and English as an Additional Language (includes LINC and ESL Pathways) for 12 hours/week or more, or are
- Continuing Studies students taking the Fashion Design program or Early Childhood Care & Education Diploma program
Who is NOT eligible?
The following students are NOT eligible to participate in the U-Pass program:
- Students taking only distance/online courses
- Continuing Studies students who are NOT enrolled in eligible Continuing Studies courses
Students who are registered in online-only University Transfer and Pathways courses will be re-assessed every 2-3 weeks and have their U-Pass charges and eligibility dropped. Please note that activated U-Pass months cannot be dropped.
Who is exempt?
The following students can apply for exemption from U-Pass:
- Students who already have a U-Pass from another institution
- Students who have a transit pass as a result of a disability (e.g. students with a Canadian National Institute for the Blind card)
- You hold another non-transferable transit pass which is valid for each month of the duration of the U-Pass term (e.g. transit employee subsidiary pass).
If you fit the exemption requirements above, please go to the Student Accounts Office with your other pass or proof of exemption and they will be able to opt you out by making a note on your account.
How do I load my U-Pass?
Purchase a Compass card
Activate your U-Pass BC benefit
How long will it take to load my U-Pass?
It can take up to 24 hours for your U-Pass BC to load onto your Compass Card, so make sure you request it at least one day before the end of the month. Without a valid U-Pass BC, you are responsible for paying your fare.
How much does a Compass Card card cost?
For a new Compass Card you’ll pay a $6 refundable deposit.
I lost my Compass Card. What do I do?
If you lose your Compass Card, purchase a new card and contact Compass customer service at 604.398.2042 or www.compasscard.ca/ContactUs
Do I need to tap in and tap out?
You must tap in and tap out every time you enter and exit a bus or station, including when you transfer. This is how the system validates your fare and how TransLink receives important tap out data to support sustainability for the U-Pass program and to support future system improvements. You do not have to tap out when you get off a bus.
Tapping in and out is a good habit to develop. When you are not travelling on your U-Pass and you tap in, but forget to tap out, the system will charge you the maximum fare (three zones).
Is my U-Pass transferable?
Your U-Pass is non-transferable, and you will need to carry valid student ID with you at all times when travelling.
Does my Compass Card expire?
There is no expiration date on your Compass Card. You can use and load your Compass Card with regular fare products when you are no longer eligible for U-Pass. Remember to hold onto your Compass Card because you can use it even when you are not a student.
How do I care for my Compass Card?
Each Compass Card has an embedded chip and antenna inside. Be careful not to puncture or bend your card. Always remove your Compass Card from your wallet to tap, as other electronic cards (e.g. contactless credit cards) may cause interference.
Who determines my eligibility?
Your eligibility is determined by U-Pass BC contract between Translink and the Student Union (SUVCC). If you have questions about your status, please contact the Registrar's Office.
How do I purchase stored value?
Register your Compass Card online at compasscard.ca to purchase and load stored value on your card.
When can I sign up for notifications to load my monthly U-Pass onto my Compass Cards?
Once you have purchased your Compass Card, you can set up your account to receive email notifications (email reminders) by visiting upassbc.translink.ca.
Why do I have to request my U-Pass every month?
Students are required to confirm their eligibility each month in order to load their U-Pass onto a Compass Card. As a discounted transit program, this safeguard reduces the chances for fraudulent misuse and helps ensure the continuation of the U-Pass program.
I'm a new student and I don't have a Compass Card yet. Where can I get my Compass Card?
You can get a Compass Card from a variety of sources.
Will I get reimbursed for any out-of-pocket expenses incurred from using my Compass Card for U-Pass (e.g. forgot to link my card and needed to pay my fare)?
No. Schools and TransLink do not reimburse students for out-of-pocket expenses.
As a U-Pass student, what fare media do I need to provide when travelling with an attendant?
Currently, if you travel with an attendant, please ensure you have your HandyCard with you. Your HandyCard provides free travel for your attendant. This applies to both Compass Card customers and people who use traditional fare media. In the future, Access Transit Compass Cards will replace HandyCards. On the conventional system (bus, train, or SeaBus) people who travel with an attendant must tap their Compass Card, or use their traditional fare media, and show their HandyCard to bus operators when boarding.
How does my Compass Card and U-Pass work on HandyDART?
U-Pass students will use their Compass Card as a flash pass on HandyDART; you are not required to tap in and tap out on HandyDart. If you ride on the conventional system (bus, train, or SeaBus), you will need to tap in and tap out.
Do I need to enable cookies in my browser to access the U-Pass website?
Do I tap on West Coast Express?
Yes, students need to tap in and tap out on West Coast Express. Make sure you purchase Stored Value or a WCE Add-On to ride on West Coast Express.